Making A Purchase
Making a purchase could not be easier. Just browse our on line catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept any credit or debit card payment as well as PAYPAL. If you do not have a credit or debit card or live outside the United Kingdom please contact our sales office who will be please to assist you.
Shipping And Handling
PLEASE NOTE WE ONLY SUPPLY WITHIN THE UNITED KINGDOM
UK Mainland Delivery Charges are:-
Orders up to £9.99 Ex VAT = £1.50
Orders up to £99.99 Ex VAT = £3.50
Orders over £349.99 Ex VAT = £5.00
Orders over £350 Ex VAT = Carriage Paid
All carraige charges + VAT ( If applicable )
We will try to deliver your order within 14 days. But please allow up to 28 days for delivery as some tools are shipped from the Ingersoll-Rand warehouse in GENK Belgium. Please note all battery products are shipped by road due to Air Freight restrictions. A signature will be required upon delivery for all shipments.
If your item is not in stock, we will back order for you. Please note some Ingersoll-Rand products have extended delivery dates. We can check delivery dates before ordering if you contact by e mail or phone.
For orders placed for UK delivery the standard rate of 20% VAT is added. A VAT Invoice will be supplied with your order.
Credit Card Security
All credit card payments are processed by a secure service provided by Sellerdeck. Payment details are not held in clear text on any web site.
If you have any problem entering an order, please e mail or ring us and we will assist you.
All Ingersoll-Rand products come with a minimum 12 month parts and labour warranty, some are now 24/36 months, which is serviced through the authorised Ingersoll-Rand service network. Please refer to the warranty section on this web site for details. Details of worldwide service agents are enclosed with each tool.
If you need to reach us, please , alternatively, you can call on +44 (0) 1403 865609 or write to us at:
Marmax Air Power part of the Pneumatic Tool Services Ltd group of companies.
Tel: +44 (0) 1403 865609
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from or is making an enquiry from PTS.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on +44 (0)1403 865609.
We do not accept any returned goods. PLEASE ENSURE YOUR ORDER THE CORRECT ITEMS ! This does not affect your consumer rights.